- All processes have a core of complexity that cannot be designed away and therefore must be assumed by either the system or the user.
- Ensure as much as possible of the burden is lifted from users by dealing with inherent complexity during design and development.
- Take care not to simplify interfaces to the point of abstraction.
While working for Xerox PARC in the mid-1980s, Larry Tesler realized that the way users interact with applications was just as important as the application itself. The book Designing for Interaction by Dan Saffer, includes an interview with Larry Tesler that describes the law of conservation of complexity. The interview is popular among user experience and interaction designers. Larry Tesler argues that, in most cases, an engineer should spend an extra week reducing the complexity of an application versus making millions of users spend an extra minute using the program because of the extra complexity. However, Bruce Tognazzini proposes that people resist reductions to the amount of complexity in their lives. Thus, when an application is simplified, users begin attempting more complex tasks.
The time it takes to make a decision increases with the number and complexity of choices.
People will perceive and interpret ambiguous or complex images as the simplest form possible, because it is the interpretation that requires the least cognitive effort of us.
Be liberal in what you accept, and conservative in what you send.