- Be empathetic to, flexible about, and tolerant of any of the various actions the user could take or any input they might provide.
- Anticipate virtually anything in terms of input, access, and capability while providing a reliable and accessible interface.
- The more we can anticipate and plan for in design, the more resilient the design will be.
- Accept variable input from users, translating that input to meet your requirements, defining boundaries for input, and providing clear feedback to the user.
Postel’s Law (also known as the Robustness Principle) was formulated by Jon Postel, an early pioneer of the Internet. The Law is a design guideline for software, specifically in regards to TCP and networks, and states “TCP implementations should follow a general principle of robustness: be conservative in what you do, be liberal in what you accept from others”. In other words, programs that send messages to other machines (or to other programs on the same machine) should conform completely to the specifications, but programs that receive messages should accept non-conformant input as long as the meaning is clear.
The time it takes to make a decision increases with the number and complexity of choices.
People will perceive and interpret ambiguous or complex images as the simplest form possible, because it is the interpretation that requires the least cognitive effort of us.
Tesler's Law, also known as The Law of Conservation of Complexity, states that for any system there is a certain amount of complexity which cannot be reduced.